There are 4 primary reasons for this message.# 1. Your Media Player Settings
Our system uses the most generic Microsoft Windows Player so we can
have our content delivered to your PC (stream) via your company or home PC
firewall. We do this by streaming to Port 80 (the generic connection you
use for accessing the Internet). More Information - verify your settings # 2. Your
connection speed to the Internet
Our system is designed for a
clean connection with a 56K modem or higher. Of course the
higher, the better! If your connection is too slow or has
noise on the line, you will need to find a faster connection
method.
More
Information - test your connection setting
# 3. Your PC Settings
Microsoft is constantly making enhancements to its software, and if
you don't keep it up to date; some components don't function
well. Run the Windows
Update of your machine.
More
Information - verify your settings
# 4. Your Company or PC Firewall
Settings
Make sure that your PC can accept Streaming Media from our
servers.
More
Information
# 1. Your
Media Player Settings:
1. RIGHT hand mouse the presentation
which will pop a menu screen as pictured below
Choose OPTIONS, then the ADVANCED
tab and click CHANGE as shown below
Leave ONLY the HTTP box
checked with your browser proxy settings, then click OK
Click RETURN TO MY COURSES (top left)
and try launching it again. If it doesn't work try to log out
of your account, start a new instance of your browser, and try the
course again.
BACK
#
2. Your
connection speed to the Internet.
Our system is designed for a
clean connection with a 56K modem or higher. Of course the
higher, the better! If your connection is too slow or has
noise on the line, you will need to find a faster connection
method.
Click here to - CHECK YOUR CONNECTION SPEED
Advanced Testing
You need at least 10Kbps (10,000) media
download connection
The Media Player displays a small
icon in the bottom left of the status bar - informing you of your
connection speed. If it is showing clouds 
or clouds with lightning 
you are going to loose your connection. It will STOP receiving
a signal. Only continue to view when the icon is 
BACK
INCREASE YOUR
BUFFER SETTINGS - if you have a slow speed connection
1. RIGHT hand mouse the presentation
which will pop a menu screen as pictured below
Choose OPTIONS, then the ADVANCED
tab and click CHANGE as shown below
Click the Buffer button and
move it to 30, then click OK
Click RETURN TO MY COURSES (top left)
and try launching it again. If it doesn't work try to log out
of your account, start a new instance of your browser, and try the
course again.
BACK
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# 3. Your PC
Settings
If you are not using Microsoft's Internet Explorer browser, please do.
Run the automatic update to ensure you have Windows Media Player installed:
CLICK PRODUCT UPDATES TO START
If you are missing other components:
SHOCKWAVE
Trouble Shooting
FLASH
Trouble Shooting
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# 4. Your Company or PC Firewall
Settings
What settings do I use for my Firewall
on my DSL or Cable modem
Set to accept Windows Media, JAVA and
Cookies. Some systems are configured to block incoming video streams
via their internal firewall and the generic Microsoft settings may affect
other programs on your office machine. We stream to the generic TCP
Port 80 therefore, if you are reading this message - the data is
getting through your firewall.
Click
here to adjust your current session settings
Some issues have been reported
with Norton/Symantec Personal Firewall. Quickest check is to DISABLE
it, try to launch a presentation or test. If it works, check your documentation
to add www.credencia.net as a
trusted site for TCP connection to port 80
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| 
I just see a large black square instead of a course?? 
