Name	Size	Description	Notes
Assist Utility	2.5 Mb	This utility is MANDATORY to install and maintain a SNAP server.
Admin Utility	13 Mb	This installs the Keystone Learning Systems Admin Utility
Snap OS Technical Reference	127 kb	This file contains valuable info about Snap Servers Operating Systems, note* this file is hosted at Snap Appliance's website and KLS has no control over the accuracy of this file.
KLL Quick Start Guide	553k	This document is MANDATORY to install and maintain a KLL learning library
KLL User Guide PDF	4417 kb	This is the Keystone Learning Library User Guide
General procedure to create courses on a network server	< 10kb	These are instructions on moving courses from a Snap Server to a Network install.	Please Contact Support for this file
Keystone Snap/Network Field Install	< 10 kb	These are instructions on installing courses to a Snap Server via Keystone Learning CDROM	Please Contact Support for this file
Courseware Install Instructions	N/A	Keystone Learning Library course install guide	Please Contact Support for this file

Snap Server Troubleshooting - Please answer the following questions
and send results via email to support@keystonelearning.com

Does the Snap server power on and boot?
Do we see the Snap server using the Assist utility?
Is the snap visible on the network? (i.e. //SNAP 123543/SHARE1)
Do you receive license errors when using courseware?
Describe your issue, including error messages, if any.
Has your Snap Server been serviced or replaced by Snap Appliance?

Technical	Administrative	Sales/Presales
Problems with the server hardware or software. Server functionality problems, poor performance, etc. Snap Tech Support	License problems, problems with registering or viewing courses, configuring users, user administration, lost passwords, etc. Snap Server Admin Support	Course/Content issues, upgrades, "What-if" questions, questions about moving, selling, or transferring, KLL Snap servers. Snap Server Sales